Why this company appears here
It's one of the older U.S. collection agencies and says it handles over $1 billion in accounts each year, so its name is widely encountered.
Common account types
- Commercial receivables
- Consumer third-party debt
- Service-industry accounts
- First-party outsourcing portfolios
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- Caine & Weiner Company, Inc.
- Official website
- https://www.caine-weiner.com/
- Consumer portal
- https://www.connectcw.com/
- Phone - Pay by phone
- 1-818-902-4255
- Mailing address
- 5805 Sepulveda Blvd, 4th Floor, Sherman Oaks, CA 91411
- Last reviewed
- June 11, 2026
Match the official phone number against your caller ID before responding. If a call, text, email, or payment site uses different details, use the official website, portal, or mailing address before you respond.
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: Third-party collector, ARM vendor, and municipal collection contractor
Caine & Weiner describes its consumer work as collecting for clients, typically getting paid a share of what it recovers. Its consumer portal says it is a collection agency acting as a debt collector, and the City of Los Angeles lists it as an outside agency under contract to collect overdue City accounts — so it's collecting on others' behalf.
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Do not assume Caine & Weiner owns the debt; ask whether it is collecting for a creditor, government client, or claims to own the account.
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For municipal accounts, ask which department referred the account, what receivable type it is, and whether the City or client can verify or recall it.
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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The Eastern District of New York dismissed a proposed federal debt collection law class action against Caine & Weiner after finding the consumer had not plausibly alleged the concrete injury needed to sue in federal court.
Source:Spitz v. Caine & Weiner -
The Southern District of California allowed Horton to continue toward trial, a credit-reporting and identity-theft case involving disputed reporting of a $2,083 rental-car debt; the order was not a final finding that Caine & Weiner was liable.
Source:Horton v. Caine & Weiner -
North Carolina DOI entered a settlement after Caine & Weiner missed the June 1, 2014 collection-agency permit renewal deadline; the agreement required a $1,000 civil penalty and compliance with North Carolina collection-agency laws.
Start with the facts you can check.
- Commercial and consumer collection rules can differ, so identify whether the obligation is personal, business, or personally guaranteed.
- For business debts, confirm invoices, contracts, delivery records, and any guaranty before negotiating.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account Caine & Weiner commonly handles: Commercial receivables, Consumer third-party debt, Service-industry accounts, First-party outsourcing portfolios.
Questions people ask about Caine & Weiner.
Use these answers to sort out roles, names, portals, and account details before responding.
Is Caine & Weiner a legitimate debt collector?
Yes. Caine & Weiner describes itself as a debt collector and collection agency, and the City of Los Angeles lists Caine & Weiner as one of its contracted outside collection agencies. Still, verify any contact against official company or creditor information before paying.
Does Caine & Weiner collect consumer debts, business debts, or both?
Both. Caine & Weiner advertises separate commercial and consumer collection services. Its commercial unit handles third-party business debt, while its consumer unit handles consumer third-party debt and says it follows applicable consumer collection rules.
Does Caine & Weiner own the debt, or is it collecting for another company?
Caine & Weiner materials mainly describe accounts being placed or assigned to it for collection, often on a contingency basis, which suggests it commonly collects for clients rather than owning every account. The reliable way to know your specific account is to check the notice or request current-creditor and original-creditor information.
Why would Caine & Weiner contact me about a City of Los Angeles or municipal account?
The City of Los Angeles says it refers delinquent accounts to outside collection agencies after in-house collection attempts. Examples include business taxes, false alarm charges, illegal sign posting charges, permit fees, DUI emergency response cost recovery, and damages to City property.
How can I contact Caine & Weiner or use the official payment portal?
Caine & Weiner links consumers to ConnectCW for payment and customer assistance. If the account is municipal, also verify the placement and contact details through the city or agency named in the notice.
How do I dispute or request validation from Caine & Weiner?
Caine & Weiner has an online dispute page where consumers can say the debt is not theirs, the amount is wrong, or request the original creditor's name and address. CFPB guidance says collectors generally must provide validation information, including creditor name, amount owed, and dispute instructions.
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