Skip to content
CP.
Español
Search Credit Proud

What are you trying to sort out?
Agency #19

ConServe

Accounts-receivable management and collection provider · Fairport, New York

Phone-number answer

Checking a call from ConServe?

The published phone numbers below can help you look up the company. Caller ID can be spoofed: a matching number does not authenticate a caller or prove that you owe a debt.

What happened?

Choose the situation that fits. Keep a record as you go.

Wrong person

If the call is for someone else, say they have the wrong person and ask them to stop calling your number. Do not give sensitive identity or financial details to an unverified caller.

Log the date, displayed number, callback number, voicemail, and your request. If the collector claims you owe the debt, use a written dispute explaining that it is not yours.

Log wrong-person calls Dispute a debt that is not yours

For a written dispute, use the validation-period end date printed on the notice and keep proof of submission. If you have no notice, request the validation information; do not guess a deadline. A call or log entry does not replace that dispute.

Sources
  1. CFPB debt dispute rights — Consumer Financial Protection Bureau
  2. CFPB debt collection limits — Consumer Financial Protection Bureau
Unfamiliar debt

Ask for written validation information and compare the creditor, account reference, amount, and dates with your records. Do not confirm that you owe it or agree to pay while you are still checking.

Request the debt details Dispute an unfamiliar debt Keep a collector call log

An information request is not always a dispute. If you dispute the debt, say so in writing by the notice’s printed validation-period end date and keep proof. If the notice is missing, request it; do not guess a deadline or assume collection must pause.

Sources
  1. CFPB validation notice rules — Consumer Financial Protection Bureau
  2. CFPB debt dispute rights — Consumer Financial Protection Bureau
Received a notice

Save the notice and envelope or original electronic message, and note when it arrived. Check the collector, creditor, itemized amount, account reference, and printed validation-period end date against your records.

If you dispute the debt or amount, send or submit a written dispute on or before that printed end date. Keep a copy and proof of when you sent it. A phone call or call-log entry does not replace a timely written dispute.

Build a validation dispute letter Track the notice and follow-up Check notice and deadline next steps
Sources
  1. CFPB validation notice rules — Consumer Financial Protection Bureau
  2. Regulation F § 1006.38 dispute and original-creditor request rules — Consumer Financial Protection Bureau

Court papers? A validation letter does not replace a court response. Protect the court deadline first.

Check a payment link or existing payment plan
Main phone
(800) 724-7500

End the incoming call and find a contact number independently through the company’s official website or your original creditor’s known contact channel. Check the written debt information separately before sharing sensitive information or paying. Why caller ID can be spoofed (FTC).

Sources for the phone answer
Sources
  1. ConServe contact — ConServe
  2. FTC phone scams and caller ID spoofing — Federal Trade Commission
  3. CFPB collector legitimacy checks — Consumer Financial Protection Bureau

ConServe is a debt-collection company that focuses on colleges and universities, banks, government agencies, and commercial lenders.

Why this company appears here

It's a long-running national collector with a strong presence in school and government debts, so students and people with federal debts often see its name.

Common account types

  • Higher-education balances
  • Government receivables
  • Credit union and financial-institution accounts
  • Commercial lender accounts

Check the company before you click or pay.

Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.

Legal name
Continental Service Group, LLC d/b/a ConServe
Known aliases
Continental Service Group
Official website
https://conserve-arm.com/
Consumer portal
https://www.evokepay.com/
Phone - Main phone
(800) 724-7500
Mailing address
200 CrossKeys Office Park, Fairport, NY 14450
Last reviewed
June 11, 2026

A matching caller ID does not authenticate a caller: numbers can be spoofed. Find contact details independently through the official company website or your original creditor before responding. Separately verify the debt and any payment instructions in writing.

Identity sources
  1. ConServe home — ConServe
  2. ConServe contact — ConServe
  3. ConServe about — ConServe

Find out who actually owns the account.

A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.

Possible role: Third-party collection servicer and government private collection contractor

ConServe describes itself as a collection company for schools, banks, government, and commercial lenders. The IRS lists it as one of the private agencies that may contact taxpayers on the government's behalf, and Treasury's Fiscal Service lists it among the agencies it uses to collect overdue federal (non-tax) debts.

  • Do not assume ConServe owns the account; ask for validation showing the current creditor, original creditor if different, account number, itemized balance, and current amount.

  • For IRS-assigned tax debt, verify the assignment through IRS notices or transcripts and make any payment directly to the U.S. Treasury, not to ConServe.

Role sources
  1. ConServe about — ConServe
  2. IRS private debt collection — Internal Revenue Service
  3. Fiscal Service private collection agencies — Bureau of the Fiscal Service
  4. CFPB validation notice rules — Consumer Financial Protection Bureau

What official records say.

Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.

  • As of May 21, 2026, IRS FAQs list ConServe as one of the private collection agencies that may contact taxpayers about overdue tax bills and state that private collection agencies may not request payment directly to themselves or take enforcement actions such as levies or federal tax liens.

    Source
    1. IRS private debt collection FAQs — Internal Revenue Service

  • Treasury Fiscal Service lists ConServe as a private collection agency for delinquent nontax federal debts in its Cross-Servicing program and says those contractors must follow federal debt-collection, privacy, and claims-collection rules.

    Source
    1. Fiscal Service private collection agencies — U.S. Treasury Bureau of the Fiscal Service

  • An IRS privacy impact assessment for PDC - ConServe's Collection Management System states that ConServe's primary business is debt collection and that the system documents delinquent-tax collection activities for taxpayers serviced by ConServe for Treasury and IRS.

    Source
    1. IRS ConServe privacy impact assessment — Internal Revenue Service

Start with the facts you can check.

  • School-related accounts may involve tuition, institutional loans, parking, fees, or other campus receivables; request a detailed school ledger.
  • If a government or school account has appeal rights, use those procedures in addition to debt validation.

Confirm the account first.

Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.

  • The collector name, mailing address, phone number, and website on the letter you received.
  • Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
  • Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
  • Whether the account appears on your official credit reports from AnnualCreditReport.com.
  • Whether this looks like the kind of account ConServe commonly handles: Higher-education balances, Government receivables, Credit union and financial-institution accounts, Commercial lender accounts.
Put it in writing
Debt validation letter template Collector call log template
Sources
  1. ConServe about — ConServe
  2. CFPB validation notice rules — Consumer Financial Protection Bureau
  3. FTC debt collection FAQs — Federal Trade Commission

Questions people ask about ConServe.

Use these answers to sort out roles, names, portals, and account details before responding.

Is ConServe the same company as Continental Service Group?

Yes. ConServe is the trade name used by Continental Service Group, an accounts-receivable management and debt collection company based in Fairport, New York. Its site says it serves higher education, government, financial institutions, credit unions, commercial lenders, and consumers.

Sources
  1. ConServe about — ConServe
  2. ConServe home — ConServe
Why would ConServe contact me about a school, government, or IRS debt?

ConServe collects or services accounts for clients including colleges, universities, and government entities. The IRS lists ConServe as one of the private collection agencies that may contact taxpayers about certain inactive tax debts, and Treasury Fiscal Service lists ConServe for delinquent federal non-tax debts.

Sources
  1. ConServe higher education collections — ConServe
  2. IRS private debt collection — Internal Revenue Service
  3. Fiscal Service private collection agencies — Bureau of the Fiscal Service
Does ConServe own the debt it is collecting?

Do not assume ConServe owns the debt. Its public materials describe collecting and servicing accounts for clients, and for IRS private collection accounts payments are made directly to the IRS, not to ConServe. The validation notice or agency letter should identify the current creditor or government agency.

Sources
  1. ConServe home — ConServe
  2. ConServe IRS debt collector information — ConServe
  3. CFPB validation notice rules — Consumer Financial Protection Bureau
How can I verify that a ConServe payment portal or contact is official?

ConServe links consumers to Manage Your Account and Pay Here through EvokePay from its official website. For IRS debts, verify the IRS Notice CP40, the agency letter, and the taxpayer authentication number before discussing account details.

Sources
  1. ConServe home — ConServe
  2. ConServe contact — ConServe
  3. IRS private debt collection — Internal Revenue Service
What can I do if I do not recognize the debt?

Ask for validation information showing the creditor, amount, and dispute instructions. Send or otherwise submit a written dispute on or before the validation-period end date printed on the notice. When it receives that timely dispute, the collector generally must cease collection of the debt, or any disputed portion of the debt, until it sends verification or a copy of a judgment. If it reasonably determines that a repeat dispute is duplicative—substantially the same as one it already answered, with no new and material information—it may instead send a notice explaining why and referring to its response to the earlier dispute.

Sources
  1. CFPB debt dispute rights — Consumer Financial Protection Bureau
  2. FTC debt collection FAQs — Federal Trade Commission
  3. Regulation F § 1006.38 dispute and original-creditor request rules — Consumer Financial Protection Bureau
  4. Regulation F Small Entity Compliance Guide § 12.3 (submission and receipt timing) — Consumer Financial Protection Bureau
What rules apply if ConServe says it is collecting for the IRS or U.S. Treasury?

For IRS private collection, the IRS says taxpayers should receive IRS Notice CP40 and then the agency letter, and private collectors should use the taxpayer authentication number. IRS private collectors should not threaten you or contact you by email, text, or social media. For Treasury non-tax debts, Fiscal Service says private collection agencies must comply with applicable laws and are subject to Treasury oversight.

Sources
  1. IRS private debt collection — Internal Revenue Service
  2. ConServe IRS debt collector information — ConServe
  3. Fiscal Service private collection agencies — Bureau of the Fiscal Service
Keep comparing

Collectors with similar accounts

All profiles
#27 / Geneseo, New York

Coast Professional

Coast Professional is a debt-collection and call-center company that works for government agencies, colleges, and local governments,...

View profile
#29 / Harrisburg, Pennsylvania

Penn Credit

Penn Credit is a debt-collection company that works for government agencies, toll authorities, healthcare providers, schools, utilities,...

View profile
Advertisement · optional partner tool

Put the report in working order

CreditHusky turns a credit report into items to review, facts to check, letters you approve, and deadlines you can follow — all in one workspace.

Start free check Sponsored link · CreditHusky is an independent service

Before sharing a credit report or identity details: CreditHusky is a separate service with its own data practices. Review its privacy and security notes, use a trusted device and network, and upload only what the task requires.

Credit Proud is an educational resource, not a credit bureau, debt collector, government agency, or law firm. We do not provide legal advice or promise a specific credit outcome.