Why this company appears here
It's a long-running national collector with a strong presence in school and government debts, so students and people with federal debts often see its name.
Common account types
- Higher-education balances
- Government receivables
- Credit union and financial-institution accounts
- Commercial lender accounts
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- Continental Service Group, LLC d/b/a ConServe
- Known aliases
- Continental Service Group
- Official website
- https://conserve-arm.com/
- Consumer portal
- https://www.evokepay.com/
- Phone - Main phone
- (800) 724-7500
- Mailing address
- 200 CrossKeys Office Park, Fairport, NY 14450
- Last reviewed
- June 11, 2026
Match the official phone number against your caller ID before responding. If a call, text, email, or payment site uses different details, use the official website, portal, or mailing address before you respond.
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: Third-party collection servicer and government private collection contractor
ConServe describes itself as a collection company for schools, banks, government, and commercial lenders. The IRS lists it as one of the private agencies that may contact taxpayers on the government's behalf, and Treasury's Fiscal Service lists it among the agencies it uses to collect overdue federal (non-tax) debts.
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Do not assume ConServe owns the account; ask for validation showing the current creditor, original creditor if different, account number, itemized balance, and current amount.
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For IRS-assigned tax debt, verify the assignment through IRS notices or transcripts and make any payment directly to the U.S. Treasury, not to ConServe.
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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As of May 21, 2026, IRS FAQs list ConServe as one of the private collection agencies that may contact taxpayers about overdue tax bills and state that private collection agencies may not request payment directly to themselves or take enforcement actions such as levies or federal tax liens.
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Treasury Fiscal Service lists ConServe as a private collection agency for delinquent nontax federal debts in its Cross-Servicing program and says those contractors must follow federal debt-collection, privacy, and claims-collection rules.
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An IRS privacy impact assessment for PDC - ConServe's Collection Management System states that ConServe's primary business is debt collection and that the system documents delinquent-tax collection activities for taxpayers serviced by ConServe for Treasury and IRS.
Start with the facts you can check.
- School-related accounts may involve tuition, institutional loans, parking, fees, or other campus receivables; request a detailed school ledger.
- If a government or school account has appeal rights, use those procedures in addition to debt validation.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account ConServe commonly handles: Higher-education balances, Government receivables, Credit union and financial-institution accounts, Commercial lender accounts.
Questions people ask about ConServe.
Use these answers to sort out roles, names, portals, and account details before responding.
Is ConServe the same company as Continental Service Group?
Yes. ConServe is the trade name used by Continental Service Group, an accounts-receivable management and debt collection company based in Fairport, New York. Its site says it serves higher education, government, financial institutions, credit unions, commercial lenders, and consumers.
Why would ConServe contact me about a school, government, or IRS debt?
ConServe collects or services accounts for clients including colleges, universities, and government entities. The IRS lists ConServe as one of the private collection agencies that may contact taxpayers about certain inactive tax debts, and Treasury Fiscal Service lists ConServe for delinquent federal non-tax debts.
Does ConServe own the debt it is collecting?
Do not assume ConServe owns the debt. Its public materials describe collecting and servicing accounts for clients, and for IRS private collection accounts payments are made directly to the IRS, not to ConServe. The validation notice or agency letter should identify the current creditor or government agency.
How can I verify that a ConServe payment portal or contact is official?
ConServe links consumers to Manage Your Account and Pay Here through EvokePay from its official website. For IRS debts, verify the IRS Notice CP40, the agency letter, and the taxpayer authentication number before discussing account details.
What can I do if I do not recognize the debt?
Ask for validation information showing the creditor, amount, and dispute instructions. If you dispute in writing within the validation period, the collector generally must pause collection activity on the disputed amount until it responds with verification.
What rules apply if ConServe says it is collecting for the IRS or U.S. Treasury?
For IRS private collection, the IRS says taxpayers should receive IRS Notice CP40 and then the agency letter, and private collectors should use the taxpayer authentication number. IRS private collectors should not threaten you or contact you by email, text, or social media. For Treasury non-tax debts, Fiscal Service says private collection agencies must comply with applicable laws and are subject to Treasury oversight.
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