Receivables Performance Management (RPM) is a debt collector that works for other companies, and it's seen most often on phone, cable, bank, and utility accounts.
Why this company appears here
RPM is a commonly encountered national collector, particularly on phone and other consumer-service accounts.
Common account types
- Telecom balances
- Media accounts
- Utility accounts
- Bankcard and retail-card accounts
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- Receivables Performance Management, LLC
- Known aliases
- RPM
- Official website
- https://www.receivablesperformance.com/
- Phone - Consumer contact
- 866-269-9306 RPM contact information is difficult to verify from the current accessible homepage; compare this against your written notice before calling.
- Mailing address
- PO Box 1548, Lynnwood, WA 98046
- Last reviewed
- June 11, 2026
A matching caller ID does not authenticate a caller: numbers can be spoofed. Find contact details independently through the official company website or your original creditor before responding. Separately verify the debt and any payment instructions in writing.
- Receivables Performance Management — Receivables Performance Management
- Receivables Performance Management contact — Receivables Performance Management
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: Third-party debt collection agency and collection servicer
Public business and court records describe RPM as a debt collector. A federal court order called it a licensed agency that collects debts owed to someone else — pointing to a collector working on behalf of others, not the owner of your account.
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Do not assume RPM owns the debt; ask it to identify the creditor the debt is currently owed to and whether RPM is collecting for that creditor.
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Ask for validation showing the creditor, account number, itemized amount, current amount, and original creditor if different.
- Receivables Performance Management — Receivables Performance Management
- Webster v. Receivables Performance Management — U.S. District Court via Justia
- CFPB validation notice rules — Consumer Financial Protection Bureau
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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Maine Attorney General breach records list RPM as reporting an external system breach affecting 3,766,573 people, including 8,682 Maine residents, with Social Security numbers among the information acquired.
Source- Maine AG RPM breach notice — Maine Attorney General
- California DOJ RPM breach notice — California Department of Justice
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The Seventh Circuit revived Webster v. Receivables Performance Management, holding RPM was not protected by a mistake defense after it stopped monitoring a fax inbox used for disputes while fax confirmations still issued.
Source- Webster v. Receivables Performance Management — U.S. Court of Appeals for the Seventh Circuit via GovInfo
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Arizona DIFI's enforcement entry for RPM license 0905789 lists an order for a collection agency, a cease-and-desist enforcement type, and a $25,000 penalty marked paid.
Source- Arizona DIFI RPM enforcement page — Arizona Department of Insurance and Financial Institutions
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A North Carolina Department of Insurance settlement stated that RPM continued collection-agency business after August 2002 without the required North Carolina permit and required RPM to pay a $1,000 civil penalty.
Source- North Carolina DOI RPM settlement — North Carolina Department of Insurance
Start with the facts you can check.
- Check whether the account was sold or merely placed for collection, because that affects who can recall or correct the account.
- If the original creditor claims the balance is resolved, request that confirmation in writing.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account Receivables Performance Management commonly handles: Telecom balances, Media accounts, Utility accounts, Bankcard and retail-card accounts.
- Receivables Performance Management — Receivables Performance Management
- CFPB validation notice rules — Consumer Financial Protection Bureau
- FTC debt collection FAQs — Federal Trade Commission
Questions people ask about Receivables Performance Management.
Use these answers to sort out roles, names, portals, and account details before responding.
Who is Receivables Performance Management (RPM)?
Receivables Performance Management, LLC, usually called RPM, is a Lynnwood, Washington-based collection and accounts-receivable company. Its current official homepage lists its Lynnwood address and mailing information.
- Receivables Performance Management — Receivables Performance Management
What kinds of accounts has RPM collected?
RPM has been associated with telecom and media accounts, including service balances tied to major phone, satellite, cable, and internet providers. It has also been described in older public materials as serving utilities, healthcare, financial services, retail, and small-business clients.
- Webster v. Receivables Performance Management — U.S. Court of Appeals for the Seventh Circuit via GovInfo
- Receivables Performance Management — Receivables Performance Management
Does RPM own the debt or collect for someone else?
Do not assume RPM owns the debt. Court records describe examples where RPM was collecting accounts tied to original creditors, so use the validation notice to confirm the creditor name, current owner if different, amount, and dispute instructions.
- Webster v. Receivables Performance Management — U.S. District Court via Justia
- CFPB validation notice rules — Consumer Financial Protection Bureau
How should I verify an RPM contact or payment request?
Verify the company name, address, phone number, creditor, amount, and dispute process in writing before paying. RPM's current homepage states that accounts contacted by RPM have since been closed in its office and that consumers will no longer receive RPM communications, so treat any new RPM-branded payment demand with extra caution.
- Receivables Performance Management — Receivables Performance Management
- FTC debt collection FAQs — Federal Trade Commission
Can I dispute or request validation from RPM? What about fax disputes?
Debt collectors generally must provide validation information, including the creditor name, amount, and dispute instructions. A Seventh Circuit case involving RPM discussed a dispute faxed to an RPM number that RPM had stopped monitoring, so use the dispute method listed on the current validation notice rather than relying on an old fax number.
- CFPB debt dispute rights — Consumer Financial Protection Bureau
- Webster v. Receivables Performance Management — U.S. Court of Appeals for the Seventh Circuit via GovInfo
Was RPM involved in a data breach?
Yes. State breach records list RPM as reporting an external system breach affecting millions of people, with Social Security numbers among the information acquired. If you received a breach notice, use the notice instructions and consider monitoring credit reports and identity-theft protections.
- Maine AG RPM breach notice — Maine Attorney General
- California DOJ RPM breach notice — California Department of Justice
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