Why this company appears here
It has a clear national niche in rental and property-management debt, where consumers often encounter a collector after moving out of an apartment.
Common account types
- Apartment and rental balances
- Former-resident accounts
- Multifamily property-management receivables
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- Columbia Debt Recovery, LLC d/b/a Genesis
- Known aliases
- Genesis / Columbia Debt Recovery, LLC
- Official website
- https://www.genesiscred.com/
- Consumer portal
- https://payments.genesiscred.com/Account/Login
- Phone - Consumer support
- 866-863-9194
- Phone - Spanish-language consumer support
- 877-397-9337
- Mailing address
- Columbia Debt Recovery, LLC d/b/a Genesis, PO Box 83030, Phoenix, AZ 85071
- Last reviewed
- August 17, 2026
Match the official phone number against your caller ID before responding. If a call, text, email, or payment site uses different details, use the official website, portal, or mailing address before you respond.
- Columbia Debt Recovery dba Genesis — Genesis
- Genesis payment portal — Columbia Debt Recovery
- Genesis terms of service — Columbia Debt Recovery
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: Third-party collector for multifamily clients
Genesis describes collection work performed for multifamily organizations and property-management clients rather than the purchase of consumer accounts.
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Ask Genesis to identify the property manager or other client that placed the balance.
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Treat Genesis as the collector unless the validation notice identifies it or another entity as the current creditor.
- Columbia Debt Recovery dba Genesis — Genesis
- Genesis terms of service — Columbia Debt Recovery
- CFPB validation notice rules — Consumer Financial Protection Bureau
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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In Columbia Debt Recovery, LLC v. Gebreseralse, the Washington Court of Appeals held that Columbia took a landlord's assigned claim subject to the tenant's defenses and directed entry of a reduced judgment because overlapping abandonment damages and a retained security deposit could not both be recovered. This was not an FDCPA enforcement action or a general ruling on Columbia's collection practices.
Source- Columbia Debt Recovery v. Gebreseralse opinion — Washington Courts
Start with the facts you can check.
- Genesis uses different mailing addresses for payments and for other communications. Its site sends payments to Everett, Washington and other correspondence to Phoenix, Arizona.
- The consumer portal is on payments.genesiscred.com and is linked from the official Genesis site.
- If you dispute move-out charges, ask for the property name, lease or ledger information, dates, and an itemization of the balance.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account Genesis (Columbia Debt Recovery) commonly handles: Apartment and rental balances, Former-resident accounts, Multifamily property-management receivables.
- Columbia Debt Recovery dba Genesis — Genesis
- Genesis payment portal — Columbia Debt Recovery
- Genesis terms of service — Columbia Debt Recovery
- CFPB validation notice rules — Consumer Financial Protection Bureau
- CFPB debt dispute rights — Consumer Financial Protection Bureau
- FTC debt collection FAQs — Federal Trade Commission
Questions people ask about Genesis (Columbia Debt Recovery).
Use these answers to sort out roles, names, portals, and account details before responding.
Are Genesis and Columbia Debt Recovery the same collector?
Yes. The official site identifies the business as Columbia Debt Recovery, LLC doing business as Genesis.
- Columbia Debt Recovery dba Genesis — Genesis
- Genesis terms of service — Columbia Debt Recovery
Why is Genesis contacting me?
A multifamily property manager or related client may have placed a delinquent rental or former-resident balance with Genesis.
- Columbia Debt Recovery dba Genesis — Genesis
Where should I send a Genesis dispute?
Genesis directs payments to its Everett PO box and all other communications to PO Box 83030, Phoenix, AZ 85071. A written dispute should not be sent only to the payment address.
- Columbia Debt Recovery dba Genesis — Genesis
- CFPB debt dispute rights — Consumer Financial Protection Bureau
How can I access the Genesis payment portal?
The official Genesis site links to payments.genesiscred.com. Verify the property, creditor, and balance from your notice before paying.
- Columbia Debt Recovery dba Genesis — Genesis
- Genesis payment portal — Columbia Debt Recovery
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