Quick answer
A goodwill letter asks a creditor or furnisher to make a courtesy adjustment, often after a late payment. It is different from a dispute because it does not claim the reporting is inaccurate.
Why it matters
The practical meaning.
Goodwill requests are common after isolated late payments, but they are discretionary. If the reporting is wrong, use a dispute. If the reporting is accurate, a goodwill letter should be honest and supported by a clear payment history or hardship context.
Key points
1.
Do not use a goodwill letter to dispute inaccurate information.
2.
Keep the request short, factual, and specific about the account and requested change.
3.
There is no guarantee the creditor or furnisher will grant the request.
