Why this charge appears
Adam & Eve uses a discreet billing descriptor for privacy. A card statement may show Adam Mail, PHE Adam Mail, or a related phone-number variant when an online or store purchase is processed.
What it is not
This is not a collection-agency profile. If a separate collector contacts you, compare that collector's name with the collection agency directory before you respond or pay.
Match the merchant before you dispute.
Use official merchant details and your own order history first. If the charge still does not match, contact the card issuer.
- Legal name
- PHE, Inc. / Adam & Eve
- Parent company
- PHE, Inc.
- Official website
- https://www.adameve.com/
- Phone - Adam & Eve customer service
- 1-800-765-2326 Adam & Eve lists phone support as open 7 days a week from 7am to 12am Eastern.
- Last reviewed
- June 14, 2026
Verification checklist.
- Check Adam & Eve order confirmations, shipping notices, store receipts, PayPal or wallet activity, and household authorized-user activity.
- Compare the statement date and amount with the order total, shipping, taxes, backorders, and separate shipments.
- Use the official Adam & Eve website or contact page instead of a phone number from an unexpected message.
- If nobody with access to the card recognizes the purchase, contact the card issuer promptly about an unauthorized charge.
What to do next.
Choose the path based on whether the charge matches a real purchase, looks unfamiliar, or comes with a separate collection notice.
- Treat Adam Mail as a merchant descriptor for Adam & Eve unless your records show otherwise.
- If the order is yours but the amount is wrong, start with Adam & Eve support and keep the receipt or order number.
- If the charge is unauthorized, use your card issuer dispute and card-replacement process.
- Use debt-validation steps only if a separate debt collector contacts you about a claimed balance.
Questions people ask about Adam Mail.
Why does Adam & Eve show as Adam Mail?
Adam & Eve says its name does not appear on credit card statements and that orders are listed as Adam Mail instead. This is a privacy-oriented billing descriptor.
Is Adam Mail a collection agency?
The official sources reviewed tie Adam Mail to Adam & Eve billing, not to a debt collector. If a separate collector contacts you, verify that notice independently.
What if I did not make an Adam Mail purchase?
Ask other authorized users first, then contact the card issuer if the charge remains unfamiliar. Do not share card details through unsolicited texts, emails, or payment links.