Why this charge appears
Adam & Eve uses a discreet billing descriptor for privacy. A card statement may show Adam Mail, PHE Adam Mail, or a related phone-number variant when an online or store purchase is processed.
If the payment is yours
If the amount matches an Adam & Eve order you authorized, keep the receipt. Adam Mail is the discreet billing name the retailer uses on credit-card statements.
Adam & Eve checklist
- Find the Adam & Eve order number and confirmation email; include guest-checkout emails and store receipts if applicable.
- Match the posted amount to the invoice total, including tax and shipping. Ask support to explain any separate shipment or payment entries.
- Record the date, amount, card’s last four digits, and pending or posted status for each ADAM MAIL or PHE ADAM MAIL entry.
- Check with authorized card users privately. Keep order details out of public posts and use the official contact page for support.
Use the scripts in the company’s official support channel. For suspected unauthorized use, contact your bank or card issuer promptly while you check the records.
Open Adam & Eve customer supportI do not recognize it
Check Adam & Eve order records privately.
- Search for Adam & Eve order and shipping emails, then compare the amount with receipts and any purchases by authorized card users. The billing name alone does not identify who ordered.
- Use the retailer’s official contact page to trace an order. If you did not authorize the charge, report it promptly to the card issuer; you do not need to wait for a merchant reply.
Script for Adam & Eve customer support
Replace the brackets and keep only statements that are true for you.
My card statement shows ADAM MAIL for [$amount] on [date], card ending in [last four digits]. Please help me locate the order using [order number or email, if known] and verify its total and payment date. Please keep the reply limited to the order and billing details needed to identify this charge.
- Adam & Eve billing name and order help — Adam & Eve
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
I was charged twice
Compare each posted amount with the order invoice.
- Note whether both entries posted. Compare the invoice total, shipping, taxes, and any separate order or shipment records; ask support which payment belongs to which order.
- If the same order was billed twice, request a correction and retain the response. Take an unresolved duplicate to the issuer of the card used for the purchase.
Script for Adam & Eve customer support
Replace the brackets and keep only statements that are true for you.
Order [order number] totals [$order total], but I see ADAM MAIL entries of [$amount, date, status] and [$amount, date, status]. Please reconcile both entries with the invoice and shipment records. If the same order was charged twice, please correct it and confirm the refund amount and expected posting date.
- Adam & Eve billing name and order help — Adam & Eve
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
It keeps charging me
Ask what each payment buys before assuming a subscription.
- List the dates and amounts and ask Adam & Eve to identify the order or authorization behind each. The Adam Mail name by itself does not establish a recurring plan.
- If support identifies an ongoing service you authorized, request its cancellation terms and written confirmation. Report any payments you did not authorize to your card issuer and ask how to prevent further charges.
Script for Adam & Eve customer support
Replace the brackets and keep only statements that are true for you.
I see repeated ADAM MAIL charges on [dates] for [amounts]. Please identify the order or ongoing service behind each payment and the authorization for future charges. If an ongoing service is active, I want to cancel it. Please confirm the effective date and whether any charge or shipment is already processing.
- Adam & Eve billing name and order help — Adam & Eve
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
Use the right payment dispute process
Check how you paid. A debit-card purchase can appear on a bank statement, but it follows different rules from a credit-card billing error.
Debit-card payment
Contact the bank that issued the debit card immediately about unauthorized use or a transaction error. Ask about securing the card and the electronic-transfer dispute process. Reporting deadlines differ from credit-card rules; lost or stolen cards or PINs can require notice within two business days to limit liability.
CFPB unauthorized-transfer letter (Word)- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
Credit-card charge
Call the issuer promptly. For federal billing-error rights, make sure the issuer receives written notice at its billing-inquiries address within 60 days after it sent the first statement containing the error. Keep the statement, receipts, and support replies. Merchant contact should not delay your notice to the issuer.
Credit-card billing-error letter- CFPB credit card charge disputes — Consumer Financial Protection Bureau
Verify the company behind the charge.
Use these official details to check your records. Report suspected unauthorized use promptly to the bank or card issuer for the payment method you used.
- Operating company
- PHE, Inc.
- Parent company
- PHE, Inc.
- Official website
- https://www.adameve.com/
- Phone - Adam & Eve customer service
- 1-800-765-2326 Adam & Eve lists phone support as open 7 days a week from 7am to 12am Eastern.
- Last reviewed
- June 14, 2026
- Adam & Eve help center — Adam & Eve
- Adam & Eve contact page — Adam & Eve
- Adam & Eve terms of service — Adam & Eve
Questions people ask about Adam Mail.
Why does Adam & Eve show as Adam Mail?
Adam & Eve says its name does not appear on credit card statements and that orders are listed as Adam Mail instead. This is a privacy-oriented billing descriptor.
- Adam & Eve help center — Adam & Eve
Is Adam Mail a collection agency?
The official sources reviewed tie Adam Mail to Adam & Eve billing, not to a debt collector. If a separate collector contacts you, verify that notice independently.
- Adam & Eve help center — Adam & Eve
- CFPB validation notice rules — Consumer Financial Protection Bureau
What if I did not make an Adam Mail purchase?
Ask other authorized users first, then contact the card issuer if the charge remains unfamiliar. Do not share card details through unsolicited texts, emails, or payment links.
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
- FTC credit card disputes — Federal Trade Commission
