Why this charge appears
Eventbrite charges can show the EB prefix, an event name, a phone number, and a location when tickets, registrations, fees, or pending authorizations are processed through Eventbrite.
If the payment is yours
If the entry matches your ticket receipt, keep the order number. For a refund on a purchase you recognize, use the order’s organizer contact and refund instructions.
Eventbrite checklist
- Match the words after EB to the event title in your Eventbrite receipt or ticket account, including other email addresses used at checkout.
- Compare the order number, purchase date, number of tickets, fees, taxes, and total paid. The event date may be much later than the payment date.
- For multiple charges, record each entry’s pending or posted status and count the separate order confirmations.
- If you organize events, review organizer receipts for Pro subscriptions, advertising, or funds added for attendee refunds.
Use the scripts in the company’s official support channel. For suspected unauthorized use, contact your bank or card issuer promptly while you check the records.
Open Eventbrite charge supportI do not recognize it
Match the words after EB to an event receipt.
- Search the email accounts used to buy tickets, then check Eventbrite orders and authorized users. Match the event-title prefix, ticket quantity, fees, and total; the event itself may have been outside San Francisco.
- If you run events, also check organizer billing. If you did not authorize the charge, contact Eventbrite and your credit- or debit-card issuer promptly, even if it is still pending.
Script for Eventbrite support
Replace the brackets and keep only statements that are true for you.
My statement shows [full EB or Eventbrite descriptor] for [$amount] on [date], on a card ending in [last four digits]. I cannot find a matching order in [email address used for tickets]. Please help identify the event, order number, ticket quantity, and total including fees. Please give me a support reference.
- Eventbrite statement descriptions and recurring labels — Eventbrite Help Center
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
I was charged twice
Separate a pending attempt from two paid orders.
- Check whether both entries posted and whether you received one or two order confirmations. A declined purchase attempt may leave a temporary pending entry.
- For two completed charges, ask Eventbrite to match each to an order. If you accidentally bought twice, follow the order’s refund process; if the same order was billed twice, request a correction and contact the card issuer if it remains unresolved.
Script for Eventbrite support
Replace the brackets and keep only statements that are true for you.
For [event name], I see [$amount, date, status] and [$amount, date, status]. My order number(s) are [order numbers]. Please check whether these are a pending attempt, separate orders, or duplicate billing for one order. If one order was billed twice, please correct the duplicate and confirm the refund details.
- Eventbrite duplicate and pending charges — Eventbrite Help Center
It keeps charging me
A recurring label alone does not establish a subscription.
- Eventbrite says a bank may label an entry “Recurring” without another payment being scheduled. Check whether there are actual new withdrawals, and match each to an order.
- If you organize events, check for an Eventbrite Pro subscription or advertising charges. Ask support which service is billing you and how to stop it. If new charges are unauthorized, report them to your card issuer.
Script for Eventbrite support
Replace the brackets and keep only statements that are true for you.
I see [descriptor] on [dates] for [amounts]. Please confirm whether this is a ticket order, an organizer service, or a subscription. Is any future payment scheduled? If I have an active paid service, please explain how to cancel it and confirm the effective date and any remaining charges.
- Eventbrite statement descriptions and recurring labels — Eventbrite Help Center
Use the right payment dispute process
Check how you paid. A debit-card purchase can appear on a bank statement, but it follows different rules from a credit-card billing error.
Debit-card payment
Contact the bank that issued the debit card immediately about unauthorized use or a transaction error. Ask about securing the card and the electronic-transfer dispute process. Reporting deadlines differ from credit-card rules; lost or stolen cards or PINs can require notice within two business days to limit liability.
CFPB unauthorized-transfer letter (Word)- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
Credit-card charge
Call the issuer promptly. For federal billing-error rights, make sure the issuer receives written notice at its billing-inquiries address within 60 days after it sent the first statement containing the error. Keep the statement, receipts, and support replies. Merchant contact should not delay your notice to the issuer.
Credit-card billing-error letter- CFPB credit card charge disputes — Consumer Financial Protection Bureau
Verify the company behind the charge.
Use these official details to check your records. Report suspected unauthorized use promptly to the bank or card issuer for the payment method you used.
- Payment platform
- Eventbrite, Inc.
- Official website
- https://www.eventbrite.com/
- Last reviewed
- June 14, 2026
- Eventbrite statement charge help — Eventbrite Help Center
- Eventbrite duplicate and pending charges — Eventbrite Help Center
Questions people ask about EB Eventbrite.
What does EB mean on my credit card statement?
Eventbrite says ticket purchases appear as EB followed by the first part of the event title on a bank or credit card statement.
- Eventbrite duplicate and pending charges — Eventbrite Help Center
- Eventbrite statement charge help — Eventbrite Help Center
Is EB Bottoms Up Eventbrite?
The EB prefix is consistent with Eventbrite billing. Bottoms Up is likely the event-title portion, but verify it against your Eventbrite receipts and account history.
- Eventbrite duplicate and pending charges — Eventbrite Help Center
Why are there multiple Eventbrite charges?
Eventbrite has help for duplicate and pending charges. One item may be a pending authorization, but a posted duplicate should be checked against the official order history.
- Eventbrite duplicate and pending charges — Eventbrite Help Center
Does a recurring Eventbrite charge mean I have a subscription?
Not by itself. Eventbrite says banks may label a ticket charge recurring without any repeat payment being scheduled. Check for actual new withdrawals. Organizers should also check for a paid Pro subscription or other event services.
- Eventbrite statement charge help — Eventbrite Help Center
