Why this charge appears
The descriptor can appear when an HBO Max subscription renews, a promotional rate ends, an extra member add-on bills separately, an authorization hold posts, or multiple HBO Max accounts are active.
What it is not
This is not a collection-agency profile. If a separate collector contacts you, compare that collector's name with the collection agency directory before you respond or pay.
Match the merchant before you dispute.
Use official merchant details and your own order history first. If the charge still does not match, contact the card issuer.
- Legal name
- WarnerMedia Direct, LLC
- Parent company
- Warner Bros. Discovery
- Official website
- https://help.max.com/
- Last reviewed
- June 14, 2026
Verification checklist.
- Check HBO Max subscription settings to see who bills the account and whether WarnerMedia Direct is listed.
- Review plan changes, promotional periods, extra member add-ons, and multiple HBO Max accounts.
- Check app-store, Roku, Amazon, internet, mobile, or TV-provider billing if HBO Max says another provider bills you.
- If nobody in the household subscribed, contact HBO Max through official help and your card issuer.
What to do next.
Choose the path based on whether the charge matches a real purchase, looks unfamiliar, or comes with a separate collection notice.
- Use the official HBO Max subscription page or app settings to identify who bills the subscription.
- If billed through a third party, contact that billing provider rather than WarnerMedia Direct.
- If the charge is unfamiliar and posted, contact the card issuer about dispute and card security options.
- Keep screenshots of the subscription status, billing provider, charge date, and amount.
Questions people ask about Help.MAX.com.
What is Help.MAX.com on my card statement?
It is tied to HBO Max billing. HBO Max tells users with unexpected charges to identify who bills the subscription and contact support if the charge is direct-billed.
Why did HBO Max charge me after cancellation?
HBO Max says this can happen if cancellation occurred too close to auto-renewal, if the subscription is still active, or if there are multiple accounts or subscriptions.
Can HBO Max charges come from another provider?
Yes. HBO Max subscriptions can be billed through app stores, Amazon, Roku, Samsung, internet providers, mobile providers, TV providers, or WarnerMedia Direct.