Why this charge appears
The merchant may be a small shop, market seller, service provider, event vendor, or other business whose trading name or shortened statement text differs from the name the cardholder remembers.
If the payment is yours
Match the amount and date to your receipt or account history. For a billing mistake or a refund on a payment you recognize, contact the company through its official support channel and keep its reply.
SumUp checklist
- Compare the complete statement text, transaction date, amount, card, and whether the entry is pending or posted.
- Review receipts near the transaction time, email or text confirmations, calendar and location history, purchases by authorized users, tips, refunds, and the merchant name printed after SUMUP, including purchases, subscriptions, refunds, and activity by family members or authorized users.
- Read and search the full merchant text after SUMUP, then compare the amount and time with receipts and visits; SumUp is the processor and may not be the business that sold the item.
- Use only the official website or app to investigate. Do not call a number or open a payment link from an unexpected message.
- If the charge remains unfamiliar, contact the card issuer using the number on the card and ask about locking the card, replacing it, or disputing the transaction.
What to do next.
Match the payment to your records, check duplicate entries, and contact the bank or card issuer if it remains unexplained.
- Contact the identified merchant about a recognized purchase or refund and use the issuer’s dispute channel when the merchant cannot be identified or the card was not authorized.
- If one entry is pending and another is posted, ask the card issuer whether the pending item is an authorization hold before treating it as a duplicate.
- Secure the related account and review saved payment methods if the purchase appears in account history but was not authorized.
- Treat this as a card-transaction question, not a collection account, unless a separate collection notice identifies a collector and debt.
- Understanding SumUp charges on a bank statement — SumUp Support
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
- FTC credit card disputes — Federal Trade Commission
Use the right payment dispute process
Choose how the money left your account to see the relevant process and template. If you are unsure, ask your bank whether the entry used a card or was a bank-account transfer.
Bank-account debit (ACH)
Report an unauthorized or incorrect electronic withdrawal to your checking bank promptly. Give it the date, amount, descriptor, and payment reference. Report an unauthorized debit no later than 60 days after the bank sends the statement showing it. Follow any request for written confirmation. Replacing a debit card does not stop an ACH debit using your bank-account details.
CFPB unauthorized bank-transfer letter (Word)To stop future automatic debits, revoke authorization with the company and notify your bank. Ask about a stop-payment order for a scheduled debit and follow the bank’s instructions. Stopping autopay does not cancel a contract or a balance you owe.
For a scheduled automatic debit, give the bank a stop-payment order at least three business days ahead. If it requires written confirmation of an oral stop order, provide it within 14 days. Ask about any fee.
- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
- Stop automatic bank payments and download sample letters — Consumer Financial Protection Bureau
- Automatic debit stop-payment timing — Consumer Financial Protection Bureau
Debit-card payment
Contact the bank that issued the debit card immediately about unauthorized use or a transaction error. Ask about securing the card and the electronic-transfer dispute process. Reporting deadlines differ from credit-card rules; lost or stolen cards or PINs can require notice within two business days to limit liability.
CFPB unauthorized-transfer letter (Word)- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
Credit-card charge
Call the issuer promptly. For federal billing-error rights, make sure the issuer receives written notice at its billing-inquiries address within 60 days after it sent the first statement containing the error. Keep the statement, receipts, and support replies. Merchant contact should not delay your notice to the issuer.
Credit-card billing-error letter- CFPB credit card charge disputes — Consumer Financial Protection Bureau
Verify the company behind the charge.
Use these official details to check your records. Report suspected unauthorized use promptly to the bank or card issuer for the payment method you used.
- Payment processor
- SumUp Inc. or the applicable regional SumUp entity
- Official website
- https://www.sumup.com/
- Last reviewed
- August 18, 2026
- Understanding SumUp charges on a bank statement — SumUp Support
Questions people ask about SUMUP* merchant charge.
What is SUMUP* merchant charge on my card statement?
SumUp explains that a card-statement charge can begin with SUMUP and include the name of the independent business that accepted the payment through SumUp. The exact suffix, phone number, location, or reference text can vary by merchant and card issuer.
- Understanding SumUp charges on a bank statement — SumUp Support
Why might SUMUP* merchant charge show more than once?
A pending authorization can temporarily appear beside a completed charge, and separate purchases or split transactions can also post individually. Compare status, date, amount, and official account history before disputing a duplicate.
- Understanding SumUp charges on a bank statement — SumUp Support
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
What should I do if I do not recognize SUMUP* merchant charge?
Check the official account or order history and ask other authorized users first. If the charge is still unexplained, contact the card issuer promptly through the number on the card and preserve the statement details and any related receipts.
- Understanding SumUp charges on a bank statement — SumUp Support
- FTC credit card disputes — Federal Trade Commission
