Why this charge appears
This descriptor can appear when an insurance premium, policy installment, automatic payment, or ACH/card payment is processed under United Financial Casualty Company instead of the consumer-facing Progressive name.
If the payment is yours
If the amount and date match your insurance payment schedule, record which policy it paid. An insurer name on the statement can differ from the Progressive name on your insurance card.
Progressive checklist
- Find the policy number and insurer name on your Progressive declarations page, insurance ID card, or renewal notice.
- Match the date and amount to the payment schedule and policy ledger, including any down payment, installment, renewal, or adjustment.
- Check whether a manual payment and autopay both ran, or whether another vehicle or household policy uses the same payment method.
- Record whether the payment was an ACH bank debit, debit-card payment, or credit-card charge. Keep the transaction reference.
- For a canceled policy, locate the effective cancellation date and final bill or refund notice.
Use the scripts in the company’s official support channel. For suspected unauthorized use, contact your bank or card issuer promptly while you check the records.
Open Progressive billing supportI do not recognize it
Find the policy behind the premium.
- Check active and recently canceled policies, including another driver’s policy you agreed to pay. Ask Progressive to match the amount and date to a policy number and coverage period.
- If you did not authorize the payment, report it promptly to the checking bank for an ACH debit, or to the card issuer for a card payment. You can contact Progressive at the same time.
Script for Progressive billing support
Replace the brackets and keep only statements that are true for you.
My statement shows UNITED FIN CAS INS PREM for [$amount] on [date], paid from [bank account or card ending in last four digits]. I cannot match it to a policy. Please identify the policy, coverage period, payment reference, and authorization used. Please give me a case number and written payment details.
- Progressive billing and policy support — Progressive
- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
I was charged twice
Compare policies and payment references.
- Compare both entries with the policy ledger: a manual payment and autopay, two policies, or a renewal and installment may explain two withdrawals. Ask support to identify each payment.
- For card entries, check whether one is pending. For two posted payments covering the same bill, request a correction from Progressive and report an unresolved error through the bank or card process below.
Script for Progressive billing support
Replace the brackets and keep only statements that are true for you.
I see two UNITED FIN CAS payments: [$amount, date, reference] and [$amount, date, reference]. My policy is [policy number]. Please show how each payment was applied, check for manual payment plus autopay, and correct any duplicate. Please confirm any refund amount and expected posting date in writing.
- Progressive billing and policy support — Progressive
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
It keeps charging me
Separate autopay changes from policy cancellation.
- Ask Progressive for the next withdrawal date, autopay settings, and any final premium or refund after cancellation. If you want to keep coverage, arrange another way to pay before stopping autopay.
- For bank debits, revoke authorization with Progressive and notify your bank; ask about a stop-payment order for an upcoming debit. Stopping payment does not cancel the policy or settle a balance. Confirm cancellation and any replacement coverage separately.
Script for Progressive billing support
Replace the brackets and keep only statements that are true for you.
For policy [policy number], I want to [change my payment method / cancel coverage effective date]. Please confirm the next scheduled payment, how to stop automatic billing from my account ending in [last four digits], and any remaining premium or refund. Please confirm the policy’s coverage end date if I cancel.
- Insurance cancellation and refunds — Progressive
- Stop automatic bank payments and download sample letters — Consumer Financial Protection Bureau
Use the right payment dispute process
Choose how the money left your account to see the relevant process and template. If you are unsure, ask your bank whether the entry used a card or was a bank-account transfer.
Bank-account debit (ACH)
Report an unauthorized or incorrect electronic withdrawal to your checking bank promptly. Give it the date, amount, descriptor, and payment reference. Report an unauthorized debit no later than 60 days after the bank sends the statement showing it. Follow any request for written confirmation. Replacing a debit card does not stop an ACH debit using your bank-account details.
CFPB unauthorized bank-transfer letter (Word)To stop future automatic debits, revoke authorization with the company and notify your bank. Ask about a stop-payment order for a scheduled debit and follow the bank’s instructions. Stopping autopay does not cancel a contract or a balance you owe.
For a scheduled automatic debit, give the bank a stop-payment order at least three business days ahead. If it requires written confirmation of an oral stop order, provide it within 14 days. Ask about any fee.
- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
- Stop automatic bank payments and download sample letters — Consumer Financial Protection Bureau
- Automatic debit stop-payment timing — Consumer Financial Protection Bureau
Debit-card payment
Contact the bank that issued the debit card immediately about unauthorized use or a transaction error. Ask about securing the card and the electronic-transfer dispute process. Reporting deadlines differ from credit-card rules; lost or stolen cards or PINs can require notice within two business days to limit liability.
CFPB unauthorized-transfer letter (Word)- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
Credit-card charge
Call the issuer promptly. For federal billing-error rights, make sure the issuer receives written notice at its billing-inquiries address within 60 days after it sent the first statement containing the error. Keep the statement, receipts, and support replies. Merchant contact should not delay your notice to the issuer.
Credit-card billing-error letter- CFPB credit card charge disputes — Consumer Financial Protection Bureau
Verify the company behind the charge.
Use these official details to check your records. Report suspected unauthorized use promptly to the bank or card issuer for the payment method you used.
- Merchant legal name
- United Financial Casualty Company
- Parent company
- Progressive Group
- Official website
- https://www.progressive.com/
- Phone - United Financial Casualty Company
- 800-274-4499 Listed in the California Department of Insurance company profile for United Financial Casualty Company.
- Mailing address
- P.O. Box 89490, Cleveland, OH 44101
- Last reviewed
- June 14, 2026
- United Financial Casualty Company profile — California Department of Insurance
- Progressive contact page — Progressive
Questions people ask about United Fin Cas Ins Prem.
Is United Fin Cas Ins Prem Progressive?
United Financial Casualty Company is listed by the California Department of Insurance under Progressive Group. A statement descriptor may use the insurer name instead of the Progressive brand.
- United Financial Casualty Company profile — California Department of Insurance
Could this be an insurance autopay?
Yes. Check your policy payment schedule, renewal date, and autopay settings before assuming the charge is fraudulent.
- United Financial Casualty Company profile — California Department of Insurance
- Progressive contact page — Progressive
Who handles an unauthorized United Fin Cas payment?
For an ACH withdrawal, report it to the bank holding your checking account. For a credit- or debit-card payment, report it to the card issuer. Contact the financial institution promptly if you suspect unauthorized use; you can ask Progressive to trace the policy at the same time.
- CFPB credit card charge disputes — Consumer Financial Protection Bureau
- CFPB unauthorized-transfer guidance — Consumer Financial Protection Bureau
