Credence Resource Management is an accounts-receivable company that performs first- and third-party recovery work for clients in healthcare, telecommunications, utilities, retail, and financial services.
Why this company appears here
Credence has a broad national consumer footprint across several high-volume industries and publishes dedicated customer-service, payment, complaint, and dispute channels.
Common account types
- Healthcare accounts
- Telecommunications accounts
- Utility accounts
- Retail accounts
- Financial-services accounts
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- Credence Resource Management, LLC
- Known aliases
- Credence / Credence Resource Management, LLC
- Official website
- https://credencerm.com/
- Phone - Customer service and payment help
- 855-880-4791
- Phone - Complaints and disputes
- 855-880-4792
- Mailing address
- Credence Resource Management, LLC, PO Box 2300, Southgate, MI 48195-4300
- Last reviewed
- August 17, 2026
A matching caller ID does not authenticate a caller: numbers can be spoofed. Find contact details independently through the official company website or your original creditor before responding. Separately verify the debt and any payment instructions in writing.
- Credence Resource Management — Credence Resource Management
- Credence Resource Management contact — Credence Resource Management
- Credence Resource Management payment page — Credence Resource Management
- Credence Resource Management privacy policy — Credence Resource Management
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: First- and third-party accounts-receivable manager
Credence describes accounts-receivable management, asset protection, revenue-cycle management, and recovery work performed for creditor clients.
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Credence may be servicing an account for another creditor, so confirm the current creditor and original creditor on the validation notice.
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The reviewed official pages do not support a universal claim that Credence either owns or never owns the accounts it handles.
- Credence Resource Management — Credence Resource Management
- Credence Resource Management privacy policy — Credence Resource Management
- CFPB validation notice rules — Consumer Financial Protection Bureau
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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Colorado's collection-law administrator entered a final agency order and assurance of discontinuance with Credence addressing validation information, how certain letters presented the creditor, and call frequency on one investigated account. Credence denied liability and made no admission, and agreed to compliance terms and a $43,500 payment.
Source- Credence Resource Management Colorado final agency order — Colorado Attorney General
Start with the facts you can check.
- Credence publishes separate channels for routine customer service and for complaints or disputes.
- Written disputes can be sent to its 1111 Digital Drive, Suite 101, Richardson, Texas office; compare that address with the one on your notice.
- Its official pay page sends consumers to an outside APS Member Services domain, so enter that gateway through credencerm.com rather than an unsolicited link.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account Credence Resource Management commonly handles: Healthcare accounts, Telecommunications accounts, Utility accounts, Retail accounts, Financial-services accounts.
- Credence Resource Management — Credence Resource Management
- Credence Resource Management contact — Credence Resource Management
- Credence Resource Management payment page — Credence Resource Management
- Credence Resource Management privacy policy — Credence Resource Management
- CFPB validation notice rules — Consumer Financial Protection Bureau
- CFPB debt dispute rights — Consumer Financial Protection Bureau
- FTC debt collection FAQs — Federal Trade Commission
Questions people ask about Credence Resource Management.
Use these answers to sort out roles, names, portals, and account details before responding.
Why is Credence Resource Management contacting me?
A creditor client may have assigned an account to Credence for servicing or recovery. The notice should identify the creditor, amount, and account information.
- Credence Resource Management — Credence Resource Management
- CFPB validation notice rules — Consumer Financial Protection Bureau
What kinds of accounts does Credence handle?
Credence identifies healthcare, telecommunications, utilities, retail, and financial services among the industries it serves.
- Credence Resource Management — Credence Resource Management
How can I dispute a Credence account?
Credence lists a complaints-and-disputes line at 855-880-4792, a disputes email address, and a Richardson, Texas address for written disputes. Keep a copy of anything you send.
- Credence Resource Management contact — Credence Resource Management
- CFPB debt dispute rights — Consumer Financial Protection Bureau
Is the APS payment page linked by Credence official?
Credence links to an APS Member Services payment gateway from its own pay page. Start at credencerm.com/pay and verify the account before providing payment details.
- Credence Resource Management payment page — Credence Resource Management
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