Why this company appears here
Its long-running multifamily and property-management business gives it a meaningful consumer footprint, particularly for former-resident balances.
Common account types
- Apartment and multifamily accounts
- Retail accounts
- Bank accounts
- Utility accounts
- Physician accounts
- Hospital accounts
Check the company before you click or pay.
Match these details to the validation notice, credit report entry, and payment page before sharing account or bank information.
- Legal name
- ProCollect, Inc.
- Known aliases
- ProCollect, Inc.
- Official website
- https://procollect.com/
- Consumer portal
- https://www.pcipaymentservices.com/online-payment.php
- Phone - Debtor services
- 800-732-3799 Listed as Debtor Services in ProCollect's 2026 client welcome kit.
- Phone - General consumer inquiries
- 800-839-8186
- Mailing address
- ProCollect, Inc., 12170 N. Abrams Road, Suite 100, Dallas, TX 75243
- Last reviewed
- August 17, 2026
Match the official phone number against your caller ID before responding. If a call, text, email, or payment site uses different details, use the official website, portal, or mailing address before you respond.
- ProCollect — ProCollect
- ProCollect contact and dispute information — ProCollect
- ProCollect consumer information — ProCollect
- ProCollect account types and rates — ProCollect
- ProCollect 2026 client welcome kit — ProCollect
Find out who actually owns the account.
A collector, servicer, and debt owner are not always the same company. That affects what proof you should ask for.
Possible role: Third-party collector for creditor clients
ProCollect describes accounts placed by clients and debts owed to those clients. The reviewed official materials do not establish a debt-purchasing role.
-
Ask ProCollect to identify the current or former client that placed the account.
-
For rental or utility balances, request an itemization and the underlying agreement or ledger when the amount is disputed.
- ProCollect — ProCollect
- ProCollect contact and dispute information — ProCollect
- ProCollect account types and rates — ProCollect
- CFPB validation notice rules — Consumer Financial Protection Bureau
What official records say.
Each note below comes from a dated government, regulator, court, or SEC record. Use it as background, not as proof about your specific account.
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The Connecticut Banking Commissioner entered a consent order resolving allegations that ProCollect acted as a consumer collection agency in the state without a license from January 2014 through January 2021. ProCollect agreed to a $10,000 civil penalty and $2,800 in back licensing fees.
Source- ProCollect Connecticut consent order — Connecticut Department of Banking
Start with the facts you can check.
- ProCollect directs disputes to writing and publishes its Dallas office as the correspondence address.
- Its official site links online payments to PCI Payment Services; PCI is the portal name, not a ProCollect legal alias.
- ProCollect publishes two current toll-free numbers with different labels. Use the number on the notice or the official contact page when possible.
Confirm the account first.
Even a real collector can have the wrong person, wrong amount, old debt, duplicate placement, or incomplete records.
- The collector name, mailing address, phone number, and website on the letter you received.
- Who the original creditor was, who owns or placed the account now, the account number, balance, and date of last payment.
- Whether the debt may be too old for a lawsuit in your state before you pay or promise to pay.
- Whether the account appears on your official credit reports from AnnualCreditReport.com.
- Whether this looks like the kind of account ProCollect commonly handles: Apartment and multifamily accounts, Retail accounts, Bank accounts, Utility accounts, Physician accounts, Hospital accounts.
- ProCollect — ProCollect
- ProCollect contact and dispute information — ProCollect
- ProCollect consumer information — ProCollect
- ProCollect account types and rates — ProCollect
- ProCollect 2026 client welcome kit — ProCollect
- CFPB validation notice rules — Consumer Financial Protection Bureau
- CFPB debt dispute rights — Consumer Financial Protection Bureau
- FTC debt collection FAQs — Federal Trade Commission
Questions people ask about ProCollect.
Use these answers to sort out roles, names, portals, and account details before responding.
Why is ProCollect contacting me?
A ProCollect client may have assigned an unpaid account for collection. Ask for the client name, account number, and itemized balance.
- ProCollect — ProCollect
- ProCollect contact and dispute information — ProCollect
Does ProCollect own the debt?
The official materials reviewed describe ProCollect as collecting accounts placed by clients, not as purchasing those accounts. Check the validation notice for the current creditor.
- ProCollect — ProCollect
- ProCollect contact and dispute information — ProCollect
- CFPB validation notice rules — Consumer Financial Protection Bureau
What kinds of accounts does ProCollect handle?
ProCollect materials list apartment, retail, bank, utility, physician, and hospital accounts, with a strong emphasis on multifamily collections.
- ProCollect account types and rates — ProCollect
- ProCollect 2026 client welcome kit — ProCollect
How can I dispute or pay a ProCollect account?
ProCollect publishes a Dallas address for written disputes and links its PCI Payment Services page from procollect.com. Verify the account before paying and keep copies of dispute documents.
- ProCollect contact and dispute information — ProCollect
- ProCollect consumer information — ProCollect
- CFPB debt dispute rights — Consumer Financial Protection Bureau
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