Employment, volunteer, workforce-monitoring, and multifamily-housing screening using the searches ordered by the employer or property.
A notice naming First Advantage means an employer or housing provider used its report. First Advantage did not set the employer’s or property’s decision criteria.
What may be in the report.
The actual fields depend on the product ordered and whether the company has information about you.
- Employment, education, identity, and professional verification
- Criminal, civil, landlord-tenant, and other public records
- Credit-bureau information resold for a particular screening
Request, freeze, or dispute the right file.
Use these direct paths instead of a paid credit-repair service or a phone number from an unsolicited message. A freeze at one company does not automatically freeze another report.
Request your report
First Advantage offers a full-file disclosure request by web form, phone, email, fax, or mail.
800-845-6004First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292
Official request pathFreeze information
First Advantage says consumers may request a freeze on information it may use in background screening reports. This does not substitute for freezing a separate nationwide credit file.
800-845-6004 Check current freeze pathDispute an error
First Advantage provides a candidate dispute form and accepts phone, email, fax, or mail disputes.
800-845-6004First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292
Official dispute pathFirst three steps.
Do not dispute accurate information just because it led to an unfavorable decision.
- 01 Get the complete report and identify whether the order came through First Advantage, Resident Solutions, or Sterling.
- 02 Compare the exact record with its originating source.
- 03 Dispute promptly and notify the employer or housing provider that the report is under review.
Separate the reporting-company disclosure from the decision-maker’s action.
The company that supplied a report usually did not make the final decision. Use the notice decoder to choose the credit, banking, housing, employment, insurance, or utility context, then identify the report and next record to compare.
