Employment, volunteer, workforce-monitoring, and multifamily-housing screening using the searches ordered by the employer or housing provider.
A notice naming First Advantage or Resident Solutions means an employer or housing provider used its report. First Advantage did not make the employment or leasing decision, and a resold credit report remains separate from information First Advantage maintains.
What may be in the report.
The actual fields depend on the product ordered and whether the company has information about you.
- Employment, education, identity, and professional verification
- Criminal, civil, landlord-tenant, and other public records
- A credit-bureau report resold for a particular employment or housing screening
Request, freeze, or dispute the right file.
Use these direct paths instead of a paid credit-repair service or a phone number from an unsolicited message. A freeze at one company does not automatically freeze another report.
Request your report
The same First Advantage request form covers U.S. employment and resident reports. First Advantage also accepts report requests at consumer.documents@fadv.com. Name the employer or housing provider that ordered the screening so the Consumer Center can locate it.
800-845-6004First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292
Official request pathFreeze information
First Advantage says consumers may request a freeze through its form, by phone, or at consumer.documents@fadv.com. This covers information it may use in employment or resident background reports, not a separate Equifax, Experian, or TransUnion file.
800-845-6004First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292
Check current freeze pathDispute an error
The candidate dispute form and Consumer Center handle both employment and resident reports; First Advantage also accepts disputes at consumer.documents@fadv.com. Identify the organization that ordered the report and the exact record being challenged.
800-845-6004First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292
Official dispute pathFirst three steps.
Do not dispute accurate information just because it led to an unfavorable decision.
- 01 Get the complete report and identify whether the order came through First Advantage, Resident Solutions, or Sterling.
- 02 Compare the exact record with its originating source.
- 03 Dispute promptly and notify the employer or housing provider that the report is under review.
Separate the reporting-company disclosure from the decision-maker’s action.
The company that supplied a report usually did not make the final decision. Use the notice decoder to choose the credit, banking, housing, employment, insurance, or utility context, then identify the report and next record to compare.
